New appointments
Patients book by voice in under a minute. Sona takes the name, date and time from normal speech — no phone-tree, no forms — checks live availability, and writes the appointment to your calendar.
The AI voice agent for clinic front desks
Never miss another patient call.
Sona answers your clinic’s phone around the clock — booking, moving and cancelling appointments in your calendar, answering the questions your front desk fields all day, and calling patients to confirm tomorrow’s visits. One agent, the whole phone line.
- Answers on the first ring, 24/7
- Books straight into Google Calendar
- Recordings & patient data stay in your infrastructure
- Live in days — no IT project
The cost of a ringing phone
A call that goes to voicemail is a patient calling the next clinic
Front desks were never built for the volume. Phones ring during check-in, over lunch, after hours, all at once at 9am. Every call that isn’t picked up in three rings is revenue, and trust, walking out the door.
- 1 in 3
- calls to a busy practice go unanswered at peak times — most never call back.
- ₹1,500–₹8,000
- in lifetime value is lost with a single missed new-patient call.
- 10–20%
- of booked appointments are lost to no-shows without active confirmation.
- 25–40%
- annual front-desk turnover — every departure is months of retraining on the phones.
You can keep adding staff, answering services and hold music. Or you can hand the phone line to Sona and get your front desk back.
Directional figures from published practice-management benchmarks. Your numbers will vary — we’ll model them with you.
What it does
One agent for every call your clinic gets
Not a menu, not a message-taker. Sona handles the whole call — inbound and outbound — and finishes the job on the tools your team already uses.
Reschedules
“Can we move it to Thursday?” Sona finds the patient’s upcoming visit by their number, confirms which one, and moves the existing calendar event. It never creates a duplicate.
Cancellations
Clean cancellations, read back for confirmation, off the calendar and out of the day’s count — with the slot freed so your waitlist can fill it.
Clinic questions
Hours, location, parking, insurance accepted, consultation and follow-up fees, telehealth, prep instructions — answered from your documents, word for word, never guessed.
Confirmations & reminders
The evening before, Sona calls tomorrow’s patients: “Will you be able to make it?” Confirmed, cancelled or unsure — the answer is in your system before the day starts, and freed slots are flagged for backfill.
After-hours & overflow
Nights, weekends, lunch, and every call your team can’t reach in three rings. Nothing goes to voicemail. Anything urgent is routed straight to your on-call line.
Listen in
Ninety seconds. A booking, a reschedule, a question.
One inbound call, the way a patient actually talks — no keywords, no repeating themselves. The notes show what Sona is doing underneath.
Sona
Thank you for calling Mathrutva’s Poly Clinic. How can I help you today?
Caller
Hi, I’d like to book an appointment for tomorrow at 5 PM. It’s for me — Anita.
Sona
5 PM tomorrow is open. You’re booked, Anita. Anything else?
Name, date and time were all in the first sentence — Sona doesn’t ask again. Availability checked, appointment written to the calendar.
Caller
Actually, can you move it to 6?
Sona
Done — your appointment is now tomorrow at 6 PM.
Read as a change to the appointment just made. The existing calendar event is moved, not duplicated.
Caller
And what are your Sunday timings?
Sona
On Sundays the clinic is open 10 AM to 1 PM — consultations only, no lab.
Answered from the clinic’s own documents. If it weren’t in there, Sona would say so and offer a callback.
Caller
Perfect, thanks. Bye.
Sona
You’re welcome. See you at 6 tomorrow — take care.
What changes
The difference shows up in the first month
100%of calls answered — first ring, every hour of the day
20–30%fewer no-shows once confirmations run automatically
8–12 hrsof front-desk time back per week, per location
~70%lower cost per handled call than a live agent or answering service
<60 secaverage new-patient booking call
100%of calls transcribed, recorded and searchable
Before
- Phone goes to voicemail after three rings
- New patients call the next clinic on the list
- Staff pulled off check-in to answer the line
- No-show list built by hand on the morning of
- After hours: a generic answering-service script
With Sona
- Every call picked up, in your clinic’s voice
- New patients booked on the spot, day or night
- Front desk focused on the people in the room
- Confirmations done overnight, freed slots flagged
- After hours handled exactly like business hours
The alternatives
What the phone line looks like with, and without, Sona
| Voicemail | Answering service | Generic voice bot | Sona | |
|---|---|---|---|---|
| Answers every call, instantly | after hold | |||
| Books into your real calendar | sometimes | rarely | ||
| Answers clinic questions accurately | from a script | invents answers | from your documents | |
| Calls patients to confirm visits | paid add-on | included | ||
| Sounds like your practice | generic | robotic | natural, your script | |
| Recordings & PHI stay in your infrastructure | — | |||
| Cost | lost patients | per-minute + per-call | cheap, risky | flat, predictable |
Built for a clinic, not a demo
The guardrails that let you put it on the phone
It doesn’t improvise
Clinic facts come only from the documents you connect. If the answer isn’t there, Sona says so and offers a callback — it never fills the gap with a plausible guess.
It doesn’t give medical advice
Symptom questions, triage and emergencies are handed to a human immediately, on the line you specify. Sona books and informs; it does not diagnose.
Your calendar is the system of record
Sona changes the real calendar event first and only then updates its own copy. If that write fails, the patient is never told the change is done.
Times are exact
“5 PM” is booked as 5:00 — never rounded, never nudged to a nearby open slot. Dates and names carry through the call untouched.
Everything is on the record
Full transcript, call recording and the structured data captured on every call, retained for audit and pushed to your systems by webhook.
Your data, your servers
Deploy Sona in your own cloud or on-prem so recordings and patient details never leave your perimeter. SSO, audit logs and HIPAA / PCI / SOC 2 support on the Customization plan.
Going live
Live in days, not a quarter
No EHR rip-and-replace. No professional-services engagement. Three steps, and Sona is on the line.
- 1
Connect a number & your calendar
Point an existing or new number at Sona and link your Google Calendar. Works with Twilio, Vonage, Telnyx or your own SIP trunk.
- 2
Give it your clinic
Upload the documents your front desk works from — hours, fees, insurance, prep instructions, policies. Sona answers from those, and only those.
- 3
Go live and listen
Test every path in the browser, tune the wording, then switch the line over. Every call comes back as a transcript, recording and a row of captured data.
Fits your stack
It works with what you already run
- Calendar
- Google Calendar today. Outlook and iCal on request.
- Telephony
- Twilio, Vonage, Telnyx, or your existing SIP trunk / PBX.
- Knowledge
- Your PDFs, your website, your policy docs — kept in sync.
- Downstream
- Webhooks to your EHR / PMS, CRM and warehouse — every call result, in real time.
Pricing
Simple pricing for one clinic phone line
One recovered no-show a day usually covers it. No per-minute surprises, no setup fee.
Standard
₹3,000/ month
Everything a single clinic needs, ready to go
- Inbound booking, reschedule, cancel
- Automated confirmation calls
- Google Calendar + one phone number
- Clinic Q&A from your own documents
- Transcripts, recordings & webhooks
- Email support
Customization
Talk to us
Multi-location groups and tailored deployments
- Everything in Standard
- Multiple locations, providers & calendars
- Custom integrations — EHR, CRM, telephony
- Self-hosted or private-cloud deployment
- Dedicated onboarding & priority support
Both plans are the same one agent — inbound and outbound, on one phone line.
FAQ
Questions clinics ask
Will patients know it isn’t a person?
Most don’t — and Sona doesn’t pretend otherwise if asked. It listens and replies in real time, sub-second, with natural phrasing and interruptions, in the voice and script you choose. The annotated example on this page shows a real conversation with it.
What happens when it can’t help?
It says so plainly and offers a callback, or transfers to a human on the line you specify. It never invents an answer to sound helpful, and never claims an appointment change succeeded unless the calendar write actually did.
Does this replace my front desk?
It replaces the phone queue, not the people. Your team stops being interrupted by the phone and spends that time on the patients in the building. Most clinics redeploy staff rather than reduce them.
How long does it take to go live?
Days. Connect a number, link your calendar, upload the documents your front desk works from. No EHR migration, no professional-services project.
Is patient data safe?
Deploy Sona in your own environment and recordings, transcripts and PHI never leave it. The Customization plan adds SSO, audit logs and support for HIPAA, PCI and SOC 2 programmes.
What about accents, other languages and bad connections?
Handled. Normal multilingual speech and imperfect audio don’t restart the call or trip it up — Sona works from the latest clear thing the caller said and the full conversation so far.
Can it handle our call volume?
Yes — it answers every line at once. Outbound confirmation runs respect concurrency limits, calling-window rules and automatic retries, and pause themselves if the failure rate spikes.
Ready to put it on your phone line?
See pricingPut it on your phone line
Connect a number, point Sona at your calendar and your clinic’s documents, and it’s answering calls within days. That’s the whole pitch.
See pricing